Umart

Last Updated: August 3, 2025

1. Our Commitment to You

At Umart, we are committed to providing you with high-quality products and a positive shopping experience. This Refund Policy outlines your rights and our obligations regarding refunds in accordance with the American Consumer Law (ACL).

2. Your Rights Under the American Consumer Law (ACL)

Our goods and services come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a “major failure” and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of “acceptable quality” and the failure does not amount to a “major failure.”

This Refund Policy does not seek to exclude or limit your rights under the ACL. The benefits provided in this policy are in addition to your rights as a consumer under the ACL.

3. When You Are Entitled to a Refund

You are entitled to a refund from us in accordance with the ACL if the product you purchased has a “major failure.”

A “major failure” occurs when a product:

• Is unsafe.

• Is significantly different from the sample or description.

• Is substantially unfit for its usual purpose and cannot easily be fixed within a reasonable time.

• Is substantially unfit for a specific purpose that you told us about before purchase, and cannot easily be made fit for that purpose within a reasonable time.

• You would not have bought the product if you had known about the problem.

If a product has a “minor failure,” we are entitled to choose between providing a refund, a replacement, or a repair. A “minor failure” is a problem that does not amount to a major failure.

4. Process for Obtaining a Refund

To request a refund for a product that you believe has a major failure, please follow these steps:

1. Contact Us: Immediately contact our customer service team via email at [insert customer service email address] or by phone at [insert customer service phone number].

2. Provide Proof of Purchase: You must provide us with proof of purchase, such as a receipt or an order number.

3. Describe the Failure: You must provide a clear and detailed description of the failure. Providing photographic or video evidence can help us to assess the problem quickly.

4. Return the Product: We may require you to return the product to us for assessment. We will provide you with instructions on how to return the product, and in most cases, we will cover the reasonable cost of return shipping for products that fail to meet a consumer guarantee.

5. Assessment: Once we receive the product, we will inspect it to determine whether there has been a major failure. This may involve sending the product to the manufacturer for assessment. We will endeavour to complete this process within a reasonable time frame.

6. Refund Decision: If we determine that the product has a major failure, we will process a full refund to you.

5. Change of Mind Refunds

We are not legally required to provide a refund if you simply change your mind.

However, at our sole discretion, we may offer a refund or store credit for a change of mind return, provided that:

• You notify us within [e.g., 14 days] of the date of purchase.

• The product is returned in its original condition, unworn, unused, and with all original tags, labels, and packaging intact.

• You can provide proof of purchase (e.g., receipt or order number).

• The product is not an item excluded from our change of mind policy (see section 6).

• You are responsible for the cost of return shipping for a change of mind return.

6. Exclusions from Our Refund Policy

Please be aware that certain products are excluded from our change of mind refund policy. These include:

• Perishable goods (e.g., fresh food, flowers).

• Products that have been customised or personalised.

• Products that have been used, worn, or unsealed (e.g., cosmetics, underwear, sealed software) for health and hygiene reasons.

• Gift cards and vouchers.

These exclusions do not affect your rights under the ACL. If any of these products are faulty, you are still entitled to a refund, repair, or replacement.

7. How Refunds Are Processed

• All refunds will be processed to the original payment method used for the purchase.

• We will process the refund as soon as we have received and assessed the returned product. The time it takes for the refund to appear in your account may vary depending on your financial institution.

• We will not be liable for any bank fees or charges incurred by you in the process of receiving a refund.

8. Contact Us

If you have any questions about this policy or need to request a refund, please contact us:

Umart : sales@umart.us