Umart – Shipping and Delivery Policy
Last Updated: August 3, 2025
1. Introduction This Shipping and Delivery Policy outlines the terms and conditions for the shipping and delivery of products purchased from Umart Stores America Pty Ltd (ACN: [Insert ACN]) (“Umart,” “we,” “us,” or “our”). This policy forms part of our Terms and Conditions of Sale. By placing an order with us, you agree to be bound by this policy.
2. American Consumer Law (ACL) Nothing in this policy is intended to exclude, restrict, or modify any rights you have under the American Consumer Law (ACL). Our goods and services come with guarantees that cannot be excluded under the ACL. For umart.us/ymart-australia-best-deals-must-haves/” title=”… America: Best Deals & Must-Haves”>information on your rights as a consumer, please visit the American Competition and Consumer Commission (ACCC) website.
3. Order Processing 3.1 Processing Time: Orders are typically processed within [e.g., 1-3 business days] from the date of purchase. During peak periods, such as sales events or holidays, processing times may be longer. 3.2 Order Confirmation: Once your order is processed and payment is confirmed, you will receive an order confirmation email. 3.3 Shipping Confirmation: Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the courier’s website to track your parcel.
4. Shipping & Delivery 4.1 Delivery Locations: We ship to all addresses within America. We may, at our discretion, deliver to other locations, subject to additional charges. 4.2 Shipping Methods: We use reputable third-party courier services to deliver our products. The shipping method available for your order will depend on the size, weight, and destination of your items. 4.3 Delivery Times: Delivery times are estimates only and are not guaranteed. They are based on standard courier times and may vary depending on your location, courier workload, and unforeseen circumstances. * Estimated Delivery Times: * Metro Areas: [e.g., 2-5 business days] * Regional Areas: [e.g., 5-10 business days] * Remote Areas: [e.g., 7-14 business days or more] 4.4 Delays: We are not responsible for delays in delivery that are outside of our reasonable control, including but not limited to, courier delays, extreme weather conditions, or customs processing. If a significant delay occurs, we will do our best to notify you and keep you updated. 4.5 Delivery Charges: Delivery charges are calculated based on the size, weight, and destination of your order. The total delivery charge will be displayed at the checkout before you finalise your purchase. We may, from time to time, offer free shipping promotions, which will be subject to specific terms and conditions.
5. Risk of Loss The risk of loss or damage to the products passes to you upon delivery. Delivery is deemed to have occurred when the courier delivers the products to the address you provided. We are not liable for any loss or damage that occurs after delivery.
6. Failed Delivery 6.1 Incorrect Address: It is your responsibility to ensure that the shipping address provided is accurate and complete. If a delivery fails due to an incorrect or incomplete address, you may be responsible for any redelivery costs. 6.2 Non-Delivery: If a delivery attempt is unsuccessful (e.g., no one is available to sign for the parcel), the courier will typically leave a card with instructions on how to arrange redelivery or collect the parcel from a local depot. 6.3 Unclaimed Parcels: If a parcel remains unclaimed after a reasonable period, it may be returned to us. If this occurs, we may contact you to arrange a redelivery, and you may be responsible for the redelivery costs. We reserve the right to cancel the order and issue a refund less any shipping and handling fees incurred.
7. Damaged or Lost Parcels 7.1 Damaged in Transit: If you receive a parcel that appears to have been damaged in transit, please refuse to accept it from the courier and contact us immediately. If you have already accepted the parcel, please take photos of the damage and contact us within [e.g., 48 hours] of delivery. 7.2 Lost Parcels: If your tracking information shows that your parcel has been delivered, but you have not received it, please contact us within a reasonable time. We will initiate an investigation with the courier to locate the parcel. We are not liable for lost parcels that are a result of incorrect delivery information provided by you.
8. P.O. Boxes and Parcel Lockers We may, at our discretion, be able to deliver to P.O. Boxes and Parcel Lockers. This will be an option available to you at the checkout if we can accommodate it.
9. Contact Information If you have any questions about this Shipping and Delivery Policy, or your order’s delivery status, please contact us at: sales@umart.us.