Return Policy
Last Updated: August 3, 2025
1. Our Commitment to You
At Umart, we are committed to providing you with high-quality products and an excellent shopping experience. We understand that sometimes a product may not be what you expected or may have a fault. This policy outlines your rights and our obligations regarding returns, refunds, and exchanges under the American Consumer Law (ACL).
2. Your Rights Under the American Consumer Law (ACL)
Our goods and services come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a “major failure” and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of “acceptable quality” and the failure does not amount to a “major failure.”
This policy does not seek to exclude or limit your rights under the ACL. The benefits provided in this policy are in addition to your rights as a consumer under the ACL.
3. When You Are Entitled to a Refund, Repair, or Replacement
You are entitled to a refund, repair, or replacement in accordance with the ACL if the product:
Is not of acceptable quality: The product is faulty, not safe, durable, or fit for its purpose.
Is not fit for a particular purpose: The product is not fit for a specific purpose that you told us about before purchasing.
Does not match the sample or description: The product is different from the description or image on our website or in-store display.
Has a major failure: The product has a problem that is so serious that a reasonable consumer would not have purchased it if they had known about the problem.
4. What Constitutes a “Major Failure”
A product has a major failure when:
A reasonable consumer would not have bought the goods if they had known about the problem.
The goods are significantly different from the sample or description.
The goods are substantially unfit for their usual purpose and cannot easily be made fit within a reasonable time.
The goods are substantially unfit for a specific purpose that you told us about, and they cannot be made fit for that purpose within a reasonable time.
The goods are unsafe.
If your product has a major failure, you have the right to choose a refund or a replacement.
5. Process for Making a Return
To initiate a return for a product that you believe is faulty or does not meet a consumer guarantee, please follow these steps:
Contact Us: Immediately contact our customer service team via email at [insert customer service email address] or by phone at [insert customer service phone number].
Provide Details: Provide us with your order number, a detailed description of the issue, and photographic or video evidence if possible. This will help us to assess the problem quickly.
Return the Product: We will provide you with instructions on how to return the product to us. In most cases, we will cover the reasonable cost of return shipping for products that fail to meet a consumer guarantee.
Assessment: Once we receive the product, we will inspect it to determine the nature of the fault. This may involve sending the product to the manufacturer for assessment. We will endeavour to complete the assessment within a reasonable time frame.
Outcome: We will notify you of the outcome of the assessment. If the product is found to have a major or minor failure, we will provide a repair, replacement, or refund in accordance with your rights under the ACL.
6. Change of Mind Returns
We are not legally required to provide a refund or replacement if you change your mind.
However, at our sole discretion, we may offer a refund, exchange, or store credit for a change of mind return, provided that:
You notify us within [e.g., 14 days] of the date of purchase.
You can provide proof of purchase (e.g., receipt or order number).
The product is returned in its original condition, unworn, unused, and with all original tags, labels, and packaging intact.
The product is not an item excluded from our change of mind policy (see section 7).
You are responsible for the cost of return shipping for a change of mind return.
7. Exclusions from Our Return Policy
Please be aware that certain products are excluded from our change of mind return policy due to their nature. These include:
Perishable goods (e.g., fresh food, flowers).
Products that have been customised or personalised.
Products that have been used, worn, or unsealed (e.g., cosmetics, underwear, sealed software) for health and hygiene reasons.
Gift cards and vouchers.
These exclusions do not affect your rights under the ACL. If any of these products are faulty, you are still entitled to a repair, replacement, or refund.
8. Refunds
All refunds will be processed to the original payment method used for the purchase.
The time it takes for a refund to appear in your account may vary depending on your financial institution.
We will not be liable for any bank fees or charges incurred by you in the process of receiving a refund.
9. Contact Us
If you have any questions about this policy or need to make a return, please contact us:
Umart : sales@umart.us
RETURNS
All returns must be postmarked within four (4) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at sales@almarty.us to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the address we would advise you to mail to.
Please note, you will be responsible for all return shipping charges until we issue refund to after we have safely, we receive the item. We strongly recommend that you use a trackable method to mail your return.